Call Center Business Consultant – Professional Services

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Comments:: Williams Communications Solutions provides telecommunications products and services in the U.S. and Canada. With revenues exceeding $1.5 billion and more than 6500 employees, Williams is the largest distributor of Nortel PBX equipment in North America. : We are seeking a Business Consultant to interact with call center clients by providing business (Human : Resource, Operations, Management practices, etc) consulting services to mainly WCS installed base in North America. Provide assistance to WCS sales force for Professional Services. : The ideal candidate will have the ability to understand and define best management practices for call : center customers in terms of human resource, operations, and business strategies. Understanding of current call center technologies. Excellent verbal and written communications skills(English and French would be an asset). Good project management skills. At least 3 years experience in call center management with a proven track record. Must have good understanding of the business process that are specific to call : center (work process, scheduling and forecasting, training, quality assurance, hiring, call routing, etc). : MBA Degree or related work experience. Experience with Nortel Call Center products is preferred. Must be able to travel to make presentations at customer sites. Location: East Coast of US : We offer a competitive compensation package and the opportunity to grow with a leader in a fast paced environment. Please send your resume to: : Williams Communications Solutions, LLC : Woodbridge, NJ 07095 : Attn: David Gombka : Fax: 732-326-4700 : Email: david.gombka@wilcom.com : Email: resume@wilcom.com : Website: http://www.wilcom.com : Please reference job code: 99-5948 : Williams is an Equal Opportunity Employer.

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